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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

Do you offer a free trial?

Yes! As part of our launch we are offering a free 30-day trial until 1/11/2026 that gives you access to all uploaded workouts - no exceptions. These workouts include Strength & Ride classes, with new formats (Stretch/Mobility & Vera Sculpt) being in February! You can sign up for the free trial when you enter code VERAFREEMONTH under the monthly option here.

What equipment is recommended for your programs?

Dumbbells ranging from 3-30lbs but you could start with one medium set (10-15lbs) sand decide what sizes you want to get from there. We also recommend a resistance band, yoga block, yoga ball, a bench or chair, and 2-3lb ankle weights are optional.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

What type of memberships do you offer?

We offer Yearly Memberships or Monthly Memberships! Both memberships grant you access to the entire Vera by Kristina Girod platform. For pricing and a full breakdown of each option, click here.

What's included in my Vera by KG membership?

You'll get access to a continuously growing library of on-demand workouts, all Programs & Challenges, access to the Vera Community for connection and accountability, along with check-ins from Coach Kristina. Additionally you can follow our weekly schedule and class calendar, designed to keep you consistent while take the guesswork out of your routine.


How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

Can I watch videos on my phone or tablet? What browsers are supported?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere you have wifi! While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.

Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

I need more help, how do I contact customer support?

Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to hello@verabykg.com and one of our team members will be able to assist you further.